Air Works LLC
Last Updated: July 17, 2026
Introduction
Air Works LLC (“Air Works,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.airworksokc.com), contact us, request service, or otherwise interact with our HVAC business.This policy applies to information collected through our website, phone calls, emails, text messages, in-person service calls, and other interactions related to our heating, cooling, installation, maintenance, indoor air quality, and related services in Oklahoma City and surrounding areas.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect the following categories of personal information:
- Contact and Identification Information: Name, email address, phone number, and service address.
- Service-Related Information: Details about your HVAC needs, service history, maintenance plans, equipment information, and notes from service calls.
- Payment Information: We collect limited payment details necessary to process invoices. Full payment card information is handled securely by our third-party payment processor and is not stored on our systems.
- Technical and Usage Information: IP address, browser type, device information, and pages visited on our website (collected through Google Analytics and Google Search Console).
- Marketing Preferences: Information related to your consent to receive emails or text messages from us.
We do not collect sensitive personal information such as Social Security numbers, health information, or precise geolocation data beyond what is needed to provide service at your address.
How We Collect Your Information
We collect information in the following ways:
- Directly from you when you fill out contact or service request forms on our website, call us, email us, text us, or provide information during in-person service calls.
- Automatically through our website via Google Analytics and Google Search Console.
- From third-party service providers we use to manage our business (such as Housecall Pro).
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, schedule, and perform HVAC services, installations, maintenance, and repairs.
- To communicate with you about your service, quotes, appointments, invoices, and account.
- To send marketing communications (emails and text messages) about our services, promotions, and maintenance reminders (you can opt out at any time).
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our business and customers.
How We Share and Disclose Your Information
We do not sell your personal information.We share your information only with trusted third parties who help us operate our business, as described below:
| Third Party | Purpose | Information Shared |
|---|---|---|
| Housecall Pro | Field service management, scheduling, invoicing | Contact info, service details, address |
| Stripe (integrated with Housecall Pro) | Secure payment processing | Necessary payment information |
| Google Analytics | Website analytics | Anonymized usage data |
| Microsoft 365 | Business email | Contact and service-related emails |
| Bluehost (WordPress) | Website hosting | Website visitor data |
We may also disclose information:
- To comply with legal requirements or respond to lawful requests from authorities.
- To protect our rights, property, or safety, or that of our customers or others.
- In connection with a business transfer (merger, acquisition, or sale of assets), if applicable.
Cookies, Analytics, and Tracking Technologies
We currently use Google Analytics and Google Search Console to understand how visitors use our website. These tools may use cookies or similar technologies.We do not currently use cookies for advertising or personalized tracking. However, we plan to implement a Meta (Facebook) Pixel in the future for advertising purposes. When we do, this Privacy Policy will be updated.You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete them.
Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing service and support,
- Maintain service history and warranty records, and
- Comply with applicable legal, tax, and accounting requirements.
When information is no longer needed, we will securely delete or anonymize it.
Security of Your Information
We use reasonable administrative, technical, and physical safeguards to protect your personal information, including HTTPS encryption on our website. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You may request access to or correction of the information we hold about you.
- Deletion: You may request deletion of your personal information, subject to our legal retention obligations.
- Opt-Out of Marketing: You can unsubscribe from marketing emails using the “unsubscribe” link at the bottom of our emails. For text messages, reply STOP.
- Do Not Sell or Share: We do not sell or share your personal information for targeted advertising.
To exercise any of these rights, please email us at office@airworksokc.com (mailto:office@airworksokc.com) with the subject line “Privacy Request” and provide enough information for us to verify your identity and locate your records. We will respond to reasonable requests in a timely manner.Note: Because of our small size and limited customer volume, the Oklahoma Consumer Data Privacy Act (effective January 1, 2027) does not currently apply to us. However, we are committed to honoring reasonable privacy requests from our customers.
Children’s Privacy
Our services and website are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
Links to Other Websites
Our website may contain links to third-party websites (for example, manufacturer sites for equipment we install). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.
Smart Technology and Connected Devices
When we install or service smart thermostats or other connected HVAC equipment, those devices are subject to the privacy policies of the respective manufacturers (such as Google Nest, Ecobee, etc.). We recommend reviewing those manufacturers’ privacy policies regarding data collected by the devices themselves.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically. Material changes will be posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
Air Works LLC
8019 W Reno Ave
Oklahoma City, OK 73127
Phone: (405) 694-3005
Email: office@airworksokc.com